Introducing our Returns Center – the pit stop for all your return needs. 🏁

🚦 Easy Returns: Simply click on the link> Returns Center and follow the signs to initiate your return. It's faster than a drag race!

📜 Review the Return Policy: Before you hit the gas, don't forget to check out our Return Policy. It's the rulebook for this race, and it'll help you steer in the right direction.

🏎 Top Speed Support: If you need a pit crew, our customer support team is always here to assist. Reach out if you need any help or have questions along the way.

No. We do not update shipping addresses post-order placement and do not assume responsibility for any issues arising from incorrect addresses. Please ensure your address is accurate during checkout.

For verification with the United States Postal Service, use their tool here: https://tools.usps.com/zip-code-lookup.htm.

For verification with Canada Post, use their tool here: https://www.canadapost-postescanada.ca/cpc/en/tools/find-a-postal-code.page.

Unfortunately, we are unable to make changes to orders once placed due to dynamic shipping speeds and inventory updates. If you wish to make adjustments, kindly return the items for store credit and place a new order with the correct specifications.

Returned to sender or refused packages will be restocked and you will be issued store credit in the form of a gift card minus shipping/handling charges and a restocking fee at our discretion. The gift card will be sent electronically via email and can be applied to future orders at checkout on our website.

An order may be returned to sender for one of the following reasons:

• An address is invalid or there is missing information, or,
• The carrier is unable to deliver your package, or,
• The order is refused by the customer at time of delivery

We do not assume responsibility for any issues arising from incorrect addresses. Please ensure your address is accurate during checkout.

For verification with the United States Postal Service, use their tool here: https://tools.usps.com/zip-code-lookup.htm.

For verification with Canada Post, use their tool here: https://www.canadapost-postescanada.ca/cpc/en/tools/find-a-postal-code.page.

The United States Postal Service may encounter shipment delays, occasionally delivering packages up to 3 days after marking them as delivered.

If your tracking indicates delivery but you can't locate your package, it's essential to contact your local post office for assistance in locating and retrieving it.

In cases where the package is confirmed as missing, you have the option to file an insurance claim for a lost or stolen package. Our packages are insured through USPS, and the recipient can initiate the claim process. For detailed instructions on filing a claim with USPS, please visit https://www.usps.com/help/claims.htm.

We can assist you in completing the claims process. Please note: Claims can take up to 30 days to complete.

Tuner Cult does not issue refunds or credits for packages that have been marked as delivered by the shipping courier.

If you've received incorrect items in your package, please visit our Returns Center to initiate the return process. Select the "Incorrect Items Received" option and upload photos of your package contents.

Additionally, include a full photo of the packing slip inside your order. This will help us expedite the resolution and ensure you receive the correct items.

If your package or products were damaged upon arrival, please proceed to our Returns Center to initiate the returns process. Select the "Damaged Upon Arrival" option and provide photos of the damaged product, along with a full photo of the packing slip inside your order.

This information will assist us in addressing the issue promptly and ensuring you receive a replacement or appropriate resolution.